Trust and safety
Real accounts, not anonymous listings
Report anything that looks wrong and we will look at it. We do not ask anyone to prove hardship, and we never rank who needs something most.
Your reason stays private
When you ask for something, you can explain why. That explanation is visible only to someone offering to help, and only after they offer. It never appears on the public feed, and we never show your exact address.
Your item photos do not carry your location
Phones record GPS coordinates inside photo files by default. Most platforms store them exactly as uploaded. When you post an item, we remove that data in your browser before the photo is uploaded. The coordinates never reach our servers, so a picture taken at home does not show where home is. This applies to item photos. Photos added to a need, an update or a verification document are stored as you send them.
Items we do not allow
Canadian product safety law applies to used items and to items given away free. Some products are banned outright, including baby walkers, drop-side cribs and inclined infant sleepers. Others we block because nobody can verify them safely online, such as car seats, cribs and helmets. See what cannot be posted.
Meeting safely
Arrange pickups through Givolve rather than sharing a phone number. Meet in daylight where you can, choose a public place if you prefer, and tell someone where you are going. Never feel obliged to continue if something feels wrong.
Reporting
Report buttons appear on every request, item and profile. Reports are reviewed and acted on. You can block anyone.
Your information
We collect as little as possible. Postal prefix instead of full address, first name if you prefer, and no phone numbers. Your data is handled under Canadian privacy law. Our privacy policy explains what we keep and for how long.