Frequently asked questions
How does Givolve work?
Tell us what you need, or post something you no longer need. A neighbour nearby responds, you agree a pickup, and the item changes hands. No money is involved at any point.
Is it really free?
Yes. Givolve does not charge anyone to post, claim or receive anything. There are no fees, and no money moves through the platform.
Who sees the reason I gave for needing something?
Only someone who offers to help, and only once they offer. It is never shown on the public feed. You can post with your first name only.
How do I know the person is real?
Real accounts, not anonymous listings. Report anything that looks wrong and we will look at it. You are never asked to prove that you need something.
What can I not post?
Some items are illegal to pass on in Canada, even free. Baby walkers, drop-side cribs and inclined infant sleepers are banned outright. We also do not allow car seats, cribs, helmets, used mattresses, food, medication, weapons or live animals. Details, and what a fixed list cannot catch, are on our prohibited items page.
Why not just leave things on the curb?
Rain, snow and sun ruin usable items within hours. Post a photo while the item is still dry and in one piece, choose who it goes to, and arrange a time. The item stays protected and goes to someone who actually needs it.
How do pickups work?
You agree a time and place through Givolve. Meet somewhere you are comfortable, in daylight where possible, and tell someone where you are going. Our safety guidance has more.
What if nobody responds to my request?
Requests stay open. Givolve is new and growing, so some requests take time. You can edit or close a request whenever you want.
How do I report something?
Every request, item and profile has a Report button. We review reports and act on them.